RETURNS & CANCELLATIONS:

Refund policy at Sabai:

If you are unhappy with a non sale stock product for any reason, just send it back to us within 14 days of the purchase (unused and with the original packaging) and we’ll refund or replace it.

Any special offer or ex-display items cannot be returned or refunded.

Please note that bespoke furniture, special orders, flat-packed items that have been assembled, made-to-order items, and personalised items can only be returned or exchanged if faulty. Please note that just because the item is listed with those choices (I.e size/colour ) does not mean they are “standard” options. These can still be made to order pieces and therefore non-refundable. 

*Made to order items include all pieces where you select colour, size, fabric or material finish these can be options that are listed on the site. This also includes any items that are handmade. As all of our rugs and artwork are handmade these will be classed as made to order. 

We make every effort to deliver your goods in perfect condition. Please check your delivery as soon as it has been received. If the goods are faulty or damaged, please notify us within forty-eight hours so that we can resolve the problem. We will not be held responsible for any damage after 48h that you have received your items. We’ll need pictures of any damaged or faulty goods, this will need to be of the packaging on both the interior and exterior, damages of the items, and a written description of the damages to allow us to assist in resolving the issues for you. Damage notifications must be made via email, we will not accept any other form of communication, this is because we must evaluate the damage via images.

For any self-assembly products it is important that you follow all instructions very carefully as We are not responsible for any self-assembly products that are damaged as a result of incorrect installation. Please ensure that you check all parts are provided before assembling.

You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. Please make sure you pack the item/s in their original packaging which is purposely made for it. We strongly advise that a proof of postage certificate should be obtained when returning any part of your order, together with any necessary insurance cover against loss or damage. The items must be sent directly back to our warehouse.

We will not be able to offer a refund if the item arrives damaged due to poor packaging, so please use the original packaging provided with the item.

Please note that if you are returning goods that you received damaged, then you will be responsible for the cost of returning the damaged goods, but will be reimbursed the value of the damaged item (not the cost for the postage) after we have received and inspected the goods. 

In the case of damaged goods being received we will provide a replacement or repair as our first action, if we aren’t able to provide a replacement/repair we will begin the refund process. 

Returns must be sent to the returns address which will be provided to you.

Returns to any other address other than the issued address will invalidate the returns process in which the customer will be liable for. 

Order Cancellation

After ordering any item there is a 24 hour window in which you can cancel your order, after this time as production has began we will not be able to cancel your order.

You cannot cancel an order or get a refund once the item has been shipped from its origin country, if the items have been shipped before the 24 hour window we won’t be able to cancel the order. 

We aren’t able to retroactively add discounts to order / cancel orders for the sole reason of implementing discounts. 

11. OUR LIABILITY:

If you received goods which you have not ordered, which are damaged or defective, or the wrong quantity, we shall have no liability unless you inform us in writing within 2 days of receiving the goods.

We shall have no liability for any defects with any goods caused by any act of negligence by you or any third party.